FAQ - Frequently Asked Questions

How do I get shipping labels?
Pre-paid UPS shipping labels will be sent to you when you register. When you are running low on labels, please check the appropriate box on one of your laboratory order forms, or login to your account and click the Request Printed Labels link. Please review the packing and shipping instructions here.

I just registered but haven't received my shipping labels yet. How can I get labels faster, so that I can send in my order to Global Crowns?
If you have a case ready for shipment and are out of labels or have not received them yet, we can prepare an electronic label that will be e-mailed to you. Login into your account and click the Request E-mail Label link. Once you receive an e-mail label, print it on plain paper and tape it to your package. This electronic label must be printed within 10-days of issuance. Please review the packing and shipping instructions here.

What types of materials are used?
Porcelain Fused to Metal: Porcelain to Non-Precious (Beryllium free), PFM Semi-Precious (Argelite55), PFM Precious (white gold/Argendent500), PFM Precious (yellow gold 89%), PFM Gold-tech Bio 2000 (24K), PFM Titannium, Porcelain fused to Tilite, Captek. Full Metal Restorations: Non-Precious (Beryllium free), Gold (Argenco52HN). All-Ceramic Restorations: IPS Empress, EPM Empress2, Inceram.

What is the turn-around time?
Allow 3-weeks from the time UPS picks up the case.

Whom do I contact if I have a problem with the website?
You may e-mail our support center at support@globalcrowns.com. You may also contact us via our direct telephone connection. 814-392-4425.

What happens if I fracture a margin or adjust a contact too much?
You may return the restoration to us. We have contracted with a local laboratory to repair such mishaps. Use the regular UPS labels to return the restoration. There is a fee of $25 to cover the cost of repair and return shipping to your office.

What happens if I don't receive my restoration in a timely fashion (less than 3 weeks)?
Please e-mail our support center at support@globalcrowns.com.

What if my credit card is billed incorrectly?
Please e-mail our support center at support@globalcrowns.com

What if I need to change my contact/billing information?
Login to the Global Crowns website and update your shipping address, billing address, and payment information.

What if the shade is incorrect or the restoration doesn't fit the tooth or the die?
We keep record of the shade information ordered. If the shade is not as ordered, or if the restoration doesn't fit the die, we will return the crown to the lab for corrections. However, you will be responsible for shipping costs. Return the restoration with a note indicating what is wrong, and we will evaluate the situation and respond to you promptly as to the status of the correction.

What if I receive someone else's case?
Please place the case back in the box with a note to indicate it was mishandled, and return it to us with a UPS return shipping label.

Why is there a Patient Resources link if the sight is for dentists only?
Without our patients, we don’t exist. We placed this section on the sight in the event a patient finds their way in. The link will give the patient a resource that will educate them about dentistry. An educated patient is a better patient.

What if I have a question not addressed here?
Please e-mail our support center at support@globalcrowns.com. We will answer your question promptly, and likely add it to our FAQs.

Why don't you accept Discover, American Express or Diner's Club?
We have developed a comfortable working relationship with Visa and Mastercard. We may add other cards in the future.